a. Preparedness Framework

We have developed a Five Step Pandemic Preparedness Framework that you can use to competently navigate the pandemic timeline.

We can assist you to implement this framework across your organisation so that all of your sites are able to align their preparedness and mitigation with prevailing levels of risk.

b. Policies

Early on in the pandemic you will need to establish a host of different policies. These range from work from home policies to determining how far back your contact tracing should go and how long individuals should be quarantined.

We'll help you get these policies right.

c. Mitigation Framework

We have developed a Two Step Mitigation Framework that enables you to implement key mitigation measures, including sanitisation and disinfection, thermal screening, workplace separation, social distancing, and the wearing of protective equipment such as masks.

This framework has been field tested in multiple countries and can be rapidly adapted to the requirements of your organisation.

We can provide checklists and audit tools to assist you to implement these mitigation measures as quickly and as painlessly as possible.


a. Case Management

Case Management Procedures

The management of suspected and confirmed cases during a pandemic can be complex. If you get it wrong, you risk person-to-person transmission within your organisation. This could have a dire impact on your employees, and will stop business.

Our case management procedures provide specific recommendations for handling up to 10 different types of case typologies likely to be seen in organisations. These guidelines cover primary and secondary contact tracing, quarantine, and communications.

Training Case Management Teams

Many large organisations are putting in place Case Management Teams specifically to manage suspected and confirmed cases. If you believe you need such a team, we're able to guide you on structure and roles and responsibilties. We're also able to train the team, ensuring that they have the level of competency demanded by the role.

Advice regarding specific cases

No matter how detailed your procedures are, you'll still come across difficult cases. When you do, you can contact us and we'll help you work your way through the case, assisting you with decisions relating to contact tracing, quarantine, and communications.

b. Communications

Communications is one of the most difficult aspects of managing a pandemic. Ineffective communications can induce fear, anxiety, and panic.

We can assist in the development of messaging strategies that will educate and empower your employees and make them allies in your response.

c. Employee Support

A pandemic demands a robust approach to employee support. This can include Employee Assistance Programs, Employee Emergency Funds, special leave provisions, and a host of other measures.

We can guide you on best practice, enabling you to put in place programs that demonstrate to your employees that you put their safety first.


a. Getting back to work

With every pandemic there will be significant pressure to return to normalcy. If you rush the process of resuming operations, you will place your employees at risk.

We can assist you to return to work in a planned and measured way that minimises the risk to employees while accellerating the return to normalcy.

Mitigation Roll Back

Rolling back your pandemic mitigation measures is not as simple as just reversing the process of implementation. Each mitigation measure should be evaluated based on specific criteria, including their impact on operations, their protective value, and the difficulty of reinstating the measure once it is removed.

We can assist you to develop a roll back plan that will balance operational imperatives with employee safety.

Our "sustainable mitigation" approach, combined with workplace design, will enable you to continue to operate safely in a low level pandemic environment.

Workplace Design

We can guide you on how you can embed mitigation measures in the design of your workplace and operations to prevent person-to-person and surface-to-person viral transmission.

b. Employee after care

Pandemics don't just suddenly stop (unless you are lucky enough to live in New Zealand). For many countries, pandemics will involve multiple waves of infections, and a long tail of community outbreaks.

This can prove to be a harrowing period for your employees. It can also be challenging for management, as they need to continue to lead in a very uncertain environment.

We can continue to assist you with your communications strategies and employee support programs throughout this period, ensuring that you don't drop the ball once the worst of the pandemic is over.

Ready to get started?

Get in touch now to start the conversation.

Get in touch now